Have the class prepare a process flow chart (value stream map) of a familiar service and identify

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Have the class prepare a process flow chart (value stream map) of a familiar service and identify the non-value added activities. Make suggestions for elimination of waste.

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:15 AM

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Have the class prepare a process flow chart (value stream map) of a familiar service and identify

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Service Management Operations Strategy Information Technology

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