Health Net provides health care to more than 5.6 million members. As a managed health-care organization, the company strives to provide high-quality health care at a reasonable cost. Many stake-holders have an interest in Health Net’s operations, including doctors and other medical personnel, patients, insurance companies, government regulators, and the general public.
Prepare a goal and one measure for assessing achievement of that goal for each of the following key areas:
Customer satisfaction
Efficient use of lab tests
Usage of physician time
Maintenance of state-of-the-art facilities
Overall financial performance

  • CreatedNovember 19, 2014
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