Health Net provides health care to more than 5.6 million members. As a managed health-care organization, the company strives to provide high-quality health care at a reasonable cost. Many stake-holders have an interest in Health Net’s operations, including doctors and other medical personnel, patients, insurance companies, government regulators, and the general public.

Prepare a goal and one measure for assessing achievement of that goal for each of the following key areas:

Customer satisfaction

Efficient use of lab tests

Usage of physician time

Maintenance of state-of-the-art facilities

Overall financial performance