How do characteristics such as substitutability and product life cycle stage influence the development of customer service

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How do characteristics such as substitutability and product life cycle stage influence the development of customer service goals and objectives?

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Contemporary Logistics

ISBN: 978-0132953467

11th edition

Authors: Paul R. Murphy, Michael Knemeyer

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Question Posted: Dec 11, 2014 11:18 AM

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How do characteristics such as substitutability and product life cycle stage influence the development of customer service

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If a firm has a near monopoly on an important product ie few ...View the full answer

Contemporary Logistics

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