Josh Gruen has recently been hired as the CEO for an online vitamin startup, VitaCan.ca. His main job duties include responsibility for the information technology and computer systems of the business. Josh was reviewing the security of customer data and realized that customer service representatives had access to all customer data and health records, including credit card information and billing addresses.
Required
1. What should Josh do?
2. Can you think of any real-world breaches that happened to retail chains where customer data was stolen or released? What were the consequences to the company?