List and briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation.
Answer to relevant QuestionsWhy do people do things that are unethical?Why are services important? Why is manufacturing important? What are nonmanufactured goods?One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain.List some factors that can affect productivity and some ways that productivity can be improved. Give two examples of what would be considered unethical involving competition and the ethical principles (see Chapter 1) that would be violated.
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