List the seven categories of criteria for the Malcolm BaldrigeNational Quality Award.
Answer to relevant QuestionsWhat contributions to the quality movement is Philip B. Crosby known for? Explain how education-related factors can inhibit competitiveness. Establish two or three broad objectives for the hypothetical organization. How does the traditional approach to doing business equate quality with higher cost? What is the role of middle management in the implementation of total quality?
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