Park Electronics Company is known for its high-quality products and on time deliveries. Six months ago, it installed a computer-integrated manufacturing system in its Sensitive Components Department. The new equipment produces the entire component, so the finished product is ready to be shipped when needed. During the past eight-week period, the controller’s staff gathered the data that appear at the top of the next page.

Required

1. Analyze the performance of the Sensitive Components Department for the eight-week period. Focus on performance in the following areas:

(a) Production performance,

(b) Delivery cycle time, and

(c) Customer satisfaction. Carry your answers to two decimal places.

2. Summarize your findings in a report to the department’s superintendent, AndréPark.

Transcribed Image Text:

Week verage process 10.90 10.80 2.80 26.10 25.90 97.20 11.20 .80 2.40 26.20 26.60 97.40 96.20 12.20 13.60 time (hours) Average setup 11.10 10.60 time (hours) Customer complaints Delivery time (hours) Equipment 2.20 27.10 26.40 96.40 95.30 106.40 108.10 20.20 0.40112.80 02.20 24.60 136.20 80.40 88.20 92.60 10,2460,288 10,450 10,680 10,880 80 ,350 12,100 19.80 21.80 12.60 2.50 2.60 10 26.40 2.60 23 2.70 2.20 26.20 utilization rate (%) (hours) time (hours) deliveries (%) backlog (units) time (hours) lead time (hours) 96.20 96.10 96.30 Machine downtime Machine maintenance 64.80 66.70 72.60 74.20 76.80 66.60 On-time Production Production cycle 97.20 97.50 97.60 98.20 98.40 96.40 94.80 16.50 16.40 16.30 16.10 16.30 17.60 15.20 15.10 8 14.90 14.60 14.60 13.20 2.40 Warranty claims 2. Summarize your findings in a report to the department's superintendent, André Park.