Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the
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(a) What is the normal time?
(b) What is the standardtime?
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Performace Observations (minutes) Rating (%) 1 2 3 4 5 1.5 1.8 2.0 .7 1.5 6 4 7 3.7 .5 5 4 6 4 4 6 8 .7 6 7 Task Element 97 105 86 90
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