Read about benchmarking at the American Productivity and Quality Center www.apqc.org and the Benchmarking Exchange www.benchnet.com. What

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Read about benchmarking at the American Productivity and Quality Center www.apqc.org and the Benchmarking Exchange www.benchnet.com. What is benchmarking? What types of things do these organizations benchmark? How are the studies conducted? If possible, access one of the free benchmarking reports and summarize its findings.

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