Refer to the Carleton University balanced scorecard in Exhibit 17.8. The full version of the scorecard is
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REQUIRED
A. Describe how each of the following measures might be calculated (be specific about the data used):
1. Student customer satisfaction rating
2. Employee customer satisfaction
3. Customer satisfaction rating
B. Assuming the type of data and calculation you described in Part A, provide one advantage and one disadvantage for each measure.
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AB Below are possible answers to these questions students may think of others 1 Student customer satisfaction rating Calculation student customer satisfaction rating can be calculated or determined by ...View the full answer
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