Refund and Cancellation

The Refund and Cancellation Policy is part of all terms including the policies, guidelines, rules, and terms of use of your account and other services of the website. By signing up to Solution Inn, users agree to abide by these guidelines knowing that the website can change or modify the agreements without prior notice to the user and the revised agreement will be applicable as of the day it is posted on the website.

The refund and cancellation of a job is subject to the request of refund notice available at the workspace. The initiating party will send a refund notice to the second party and the second party will have two days (response time) to either accept the request or to reject it. Alternatively, the second party can decline to refund and initiate a dispute.

Freelancer:

A freelancer may withdraw from a project after being hired. This means the freelancer is looking to withdraw from the project.

Client:

If a client initiates a refund request, the following process will apply:

  • If a freelancer accepts a refund request he voluntarily agrees with terms of refund. The refund can either be partial or full, depending on the terms set forth by the client. The amount will be deducted from the freelancer's pending earning and credited to the client's Solution Inn balance.
  • If a freelancer declines a refund request and raises a dispute within the response time of 2 days, both parties will now be bound by the terms of Solution Inn's Dispute Resolution Policy.
  • If a freelancer fails to respond within the dispute resolution response time of 2 days, the right to raise a dispute will be considered forfeited and refund will be generated to the client. The service fee of 8% or 5$ (whichever is greater) will be charged to the freelancers pending earnings account.
Refund on paid Invoices:

If a client demands a refund on a paid invoice the amount will be deducted from the freelancer's pending earnings and credited to the client's account. If the freelancer does not have enough funds available in the pending earnings, Solution Inn will refund the client leaving the freelancer's pending earnings in a negative.

By initiating or accepting a refund request, freelancers are obliged to comply with the following terms:

  • If a refund pertains to a current job, the service fee will be deducted from the freelancer's pending earnings.
  • If a refund pertains to a paid invoice, the service fee will be deducted from the freelancer's pending earnings.
  • Please Note: A service fee of 8% or 5$ (whichever is greater) will be charged against each milestone or project refunded to the client(s). This fee is non-refundable.