Royal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Royal Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table.
Specific Objective
1. Increase Return on Investment (ROI).
2. Develop new core products.
3. Improve employee product knowledge.
4. Increase customer retention.
5. Improve production efficiency.
6. Increase market share.
7. Increase sales of core product line.
8. Improve employee job satisfaction.
Royal Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Royal Corporation has collected for the past quarter.

Requirement
Prepare a balanced scorecard report for Royal Corporation, using the following format.

For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, place a check mark if the associated KPI goal has been achieved.

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Actual Goal KPI 2 Hours of employee training provided 3 Number of units produced per hour 2,425 2,375 6.9 19% 7.2 26% 4 ROI Employee turnover rate (number of employees leaving 5 company/total number of employees) 6 Sales revenue growth-core product line 7 Market share percentage 8 Number of new core products 6% 2,100,000 $ 2,150,000 20% 17% 14 9 Number of repeat customers 10 100,000 101,000 Royal Corporation Balanced Scorecard Report For Quarter Ended December 31 Objective Perspective Goal Actual Goal Achieved? ( if met) KPI Financial Customer.. Internal Business Process Learning and Growth