SEA Reporting. The City of Ankeny, Iowa, has produced a Service Efforts and Accomplishments report since 2003 in an attempt to answer the question, €œAm I getting my money€™s worth?€ for its citizens. The city received the Association of Governmental Accountants Certificate of Excellence in Service Efforts & Accomplishments Reporting for 2005 and 2006. Reproduced below is an excerpt from the Fall 2006€”07 SEA report that details Library Services. New in the 2006€”07 report is library programming and participation. This measure shows the efforts of library staff to offer more library programs to the increasing population and customer base in the city. As shown in the graph, program participation has seen steady increases over the past four years, with some programs so high in demand waiting lists to participate are starting to occur.

Citizen Perceptions
The 2005 Community survey reported that 84 percent of city residents rated Library services as €œgood€ or €œexcellent,€ only marginally down from 86 percent in 2003. For the variety of materials at the library, 79 percent of citizens rated the variety as €œgood€ or €œexcellent,€ unchanged from 2003.
Library Budget
The owner of a house with a total assessed valuation of $150,000 paid property taxes of $33 in FY 2007 to support the Library. Twenty-six percent (26%) of the Library€™s FY 2007 budget depends upon support from Polk County in return for services provided to rural Polk County residents. Polk County€™s support is expected to decrease after FY 2007. Options being considered to offset the loss of county funding include allocation of General Fund monies and/or reduction in library services.

Required
a. Which of the performance measures best represents inputs, outputs, and outcomes?
b. How does the city demonstrate efficiency with respect to the General Fund budget it receives?
c. How would you address a citizen who feels he or she is not getting his or her money€™sworth?

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Library Program Participation 1,000 25.000 800 20,000 600 15,000 400 10,000 200 5,000 FY2004 FY2005 FY2006 FY2007 O Participants -- Programs Library Budget Support 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% FY07 FY04 FY05 FY06 Polk County Support Fines & Other Revenues | Property Tax Participants Programs