Should a company always attempt to achieve 100 percent customer satisfaction? Please explain.
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Not necessarily Investing in customer satisfaction improvements is ...View the full answer
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Subir Dutta
I have more than 5 years of teaching experience in senior secondary level education. I have completed my masters with first class grade in pure mathematics. Besides offline teaching and tutoring I am doing online tutoring also in saveral platform. Hope to meet with students soon.
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Services Marketing Concepts, Strategies, & Cases
ISBN: 978-1439039397
4th edition
Authors: Douglas Hoffman, john Bateson
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