Some quality gurus claim that high-quality products or services are those that are error free. Others claim

Question:

Some quality gurus claim that high-quality products or services are those that are error free. Others claim that high quality exists when customers' needs are satisfied.
Still others claim that high-quality products or services must be innovative. Do you subscribe to one of these views? If not, how would you define quality? Explain how the choice of a definition of quality affects managers' behavior.
Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Management

ISBN: 978-1111969714

11th edition

Authors: Ricky W. Griffin

Question Posted: