According to the market research organization Bazaarvoice, 71 percent of consumers who read a companys response to
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According to the market research organization Bazaarvoice, 71 percent of consumers who read a company’s response to an online review change their opinion of the company.168 Explain why a company’s response to a review is often more influential than the review itself.
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A companys response to an online review can be more influential than the review itself for several reasons Demonstrates CustomerCentric Approach Respo...View the full answer
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Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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