In response to the question “How do you hire?” Kasper Rorsted, CEO of Henkel, a consumer and industrial products company based in Düsseldorf, Germany, had this to say:

I want to know who you are, who you’ve worked for, what kind of successes you’ve had, what are the failures or missteps in your career. But what I try to spend a lot of time on is trying to understand the person I’m speaking to. Did you work in an ice cream parlor when you were young? Do you have sisters? Do you have brothers? Why are you now living here? I’m trying to figure out who’s actually behind the person, and what are the value sets that drive you as a person.

Then I always ask the question, what would you do if you won 10 million bucks? Would you leave? Would you retire? Do you want to do charity work? Will you stay?

I never look at grades from university. I look at what they’ve done, but I look very much at what they’ve done outside work.

How do they spend their time? Who do they relate to? Have they moved? Have they been put in situations in their personal and professional lives that were not very straightforward?

I’m concerned about people who have come through their career with “A” grades throughout their entire life, and have never really had any setbacks and have always been in environments where they knew the environment.

Also, do they say goodbye and hello to the person who stands in front of the building, and do they say hello to the person who sweeps the floor? How do they act as a person? The personal part is, for me, equally important to the professional part. Because I think you can get a lot of people who are professionally very good, but I think the personal part and the value part are the difference between a good manager or leader and a great leader.102 Respond to the following questions:

A. When Rorsted says he is looking to find out about the personal part, not just the professional part, of a job applicant, what does he mean?

B. How does what Rorsted describes as the personal part of an employee relate to emotional intelligence? How about civility?
C. Rorsted explains that he wants to know how people have responded to setbacks. How does this relate to emotional intelligence?
D. He distinguishes between a good manager and a good leader.
In two or three paragraphs, describe some characteristics that would distinguish a good leader from a good manager in terms of interpersonal communication, emotional intelligence, and/
or civility.