Writing a message to request a refund, a repair, or an exchange provides one advantage over a
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Writing a message to request a refund, a repair, or an exchange provides one advantage over a telephone call: You have written documentation of your request, and you will receive a written response. However, sometimes you may prefer to call a customer service representative because an oral conversation allows better feedback and a quicker resolution. If you choose to communicate your claim request by telephone, what details about the conversation should you document? What method of documentation would you choose?
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When communicating a claim request by telephone it is crucial to document key details of the conversation to ensure clarity accountability and a recor...View the full answer
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Related Book For
Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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