Questions and Answers of Excellence In Business Communication

If you forgot to shut off your mobile phone before stepping into a business meeting and you receive a call during the meeting, the most appropriate thing to do is to. a. Lower your voice to
Your company has established a designated “quiet time” from 1:00 to 3:00 every afternoon, during which office phones, IM, and email are disabled so that people can concentrate on planning,
Constantly testing the limits of your company’s dress and grooming standards sends a strong signal that youa. Don’t understand or don’t respect your company’s culture.b. Are a strong advocate
Which of the following factors is a significant reason U.S. business professionals often need to understand the cultures of other countries?a. Recent changes to government regulations require
Make a list of the top five priorities in your life (for example, fame, wealth, family, spirituality, peace of mind, individuality, artistic expression). Compare your list with the priorities that
Which of the following is a benefit of a multicultural workforce?a. Providing a broader range of viewpoints and ideasb. Giving companies a better understanding of diverse marketsc. Enabling companies
Do the priorities in your list align with the culture’s priorities? If not, how might this disparity affect your communication with other members of the culture?
A culturally rich workforce, composed of employees representing a wide range of ethnicities, religions, ages, physical abilities, languages, and other factors,a. Always slows down the decision-making
How does making an effort to avoid assumptions contribute to the practice of cultural pluralism?
Culture is defined asa. A distinct group that exists within a country.b. A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.c. The pattern of cues and
Think about the last three movies or television shows set in the United States that you’ve watched. In what ways would these entertainment products be helpful or unhelpful for people from other
Which of the following is not an example of a cultural group?a. Hindusb. Wrestling fansc. Television viewersd. Members of a fraternity
How can helping someone adapt to your culture help you gain a better understand of it yourself?
Culture is learned froma. Family members.b. Explicit teaching by others in the culture.c. Observations of the behavior of others in the culture.d. All of the above.
Based on your year of birth, in which generation do you belong? Do you feel a part of this generation? Why or why not? If you were born outside the United States, do the generational boundaries seem
_______ is the tendency to judge all other groups according to the standards, behaviors, and customs of one’s own group.
_______ is the mistake of assigning a wide range of generalized attributes to individuals on the basis of their membership in a particular culture or social group, without considering an
Reading English-language content written by non-native speakers of English can be a good reminder of the challenges of communicating in another language. The writing can be confusing or even amusing
Which of the following is one of several techniques you can use to make sure you don’t fall into the traps of ethnocentrism and stereotyping?a. Minimize interactions with people whose cultures you
In business, recognizing cultural differences is important becausea. Doing so helps reduce the chances for misunderstanding. b. Someone from another culture may try to take advantage of your
An example of low-context cultural communication would be a. Someone using metaphors to convey meaning.b. Someone insisting that the details of an agreement can be worked out later.c. Someone
Which of the following is generally true about high-context cultures?a. Employees work shorter hours in such cultures because context allows them to communicate less often.b. People rely less on
Differing attitudes toward greeting gestures, personal space, touching, facial expression, eye contact, posture, and formality are common examples of _______ differences between cultures.
Why is understanding your own culture an important step in learning to relate well with other cultures?a. Understanding your own culture is important because it helps you recognize personal biases
When communicating orally to those who speak English as a second language, you should make a habit to alwaysa. Immediately rephrase every important point you make to give your listeners two options
Understanding the nuances of a culture can take years to learn, so the best approach when preparing to communicate with people in a culture that you don’t know well is toa. Learn as much as you
When writing for audiences who don’t speak the same native language as you speak, you can improve communication bya. Spelling out numbers rather than writing them as figures. b. Using simple
When you are writing for multi language audiences, humor a. Should be used often because it makes your audience feel welcome on a personal level.b. Should rarely, if ever, be used because humor
The three major steps in the three-step writing process are a. Writing, editing, and producing.b. Planning, writing, and completing.c. Writing, editing, and distributing.d. Organizing, defining
The first step of the three-step writing process isa. Writing the first draft.b. Organizing your information.c. Planning your message.d. Preparing an outline.
Which of the following tasks should you do when you’re planning a writing project?a. Define your purpose.b. Revise carefully to make sure you haven’t made any embarrassing mistakes.c. Choose
The ________ ________ of a message indicates whether you intend to use the message to inform, to persuade, or to collaborate.
How might the inability to view an entire document at once on a mobile screen hinder a reader’s ability to grasp the full meaning of the message?
If you were to write a letter to a manufacturer complaining about a defective product and asking for a refund, your general purpose would bea. To informb. To persuadec. To collaborated. To entertain
No matter what the message is or the audience you want to reach, you should alwaysa. Determine the information your audience needs in order to grasp your main ideab. Learn the names of everyone in
If audience members will vary in terms of the amount of information they already know about your topic, your best approach is toa. Provide as much extra information as possible to make sure everyone
To make sure you have provided all the necessary information, use the journalistic approach, which is toa. Interview your audience about its needsb. Check the accuracy of your informationc. Verify
To determine whether the information you’ve gathered is good enough, verify that it isa. Accurateb. Ethicalc. Pertinent to the audience’s needsd. All of the above
If you realize you have given your audience incorrect information, the most ethical action would be toa. Say nothing and hope no one noticesb. Wait until someone points out the error and then
Starting with evidence first and building toward your main idea is known as the ____ approach.
Starting with the main idea and then offering supporting evidence is known as the ____ approach.
The media choices of oral, written, and visual can be delivered through ____ and ____ channels.
You are the head of public relations for a cruise line that operates out of Miami. You are shocked to read a letter in a local newspaper from a disgruntled passenger, complaining about the service
Which of the following choices would be best for communicating a complex policy change to employees in a company with offices all over the world?a. A teleconference followed by an email messageb.
Media richness is a measure ofa. A medium’s ability to use more than one informational cue, facilitate feedback, and establish personal focus.b. A medium’s ability to use more than one
Which of the following is an important benefit of taking time to organize your business messages?a. You can delay the actual writing.b. You save time and conserve creative energy because the writing
The purpose of limiting your scope when planning a writing project is toa. Make your job easier.b. Reduce the number of things you need to think about.c. Make sure your memos are never longer than
When your audience is likely to have a skeptical or even hostile reaction to your main idea, you should generally usea. The indirect approachb. The direct approachc. The open-ended approachd. The
Which of the following is one of the reasons storytelling can be effective in business communication?a. Stories help readers and listeners imagine themselves living through the experience of the

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