@JamesR. sent a message to the delivery service UPS complaining, “Holy XXX. It’s after 6 pm and UPS still hasn’t delivered my pkg yet.” Prepare a response based on the following information: UPS makes every effort to deliver all packages promptly. For packages destined for offices, we must deliver by 3 p.m. However, for packages going to residences, our goal is to deliver by 7 p.m. But we can’t always make it, so our drivers can sometimes run later. We’re sorry about the wait.

Your Task. 

Read the above authentic Twitter messages and write a reply of no more than 280 characters to each. Be selective in what you include.