What is at stake for the key parties, including those with whom Luke disagrees?
a. If the customer leaves the company, performance reviews—and bonuses—for Luke, his boss, and his team would be adversely affected. Luke’s job, and possibly the boss’s, might also be at risk.
b. Lying to a customer harms employee morale and respect both for the boss and for the company.
c. If the customer finds out that the company has violated its contract, it will
certainly fire the company. It may even sue.
d. A “just this once” attitude could lead to other unethical acts. After all, employees model the behavior they see in their bosses.