Describe an unsatisfactory encounter you recently experienced with (a) a low-contact service provider via an app, chatbot,

Question:

Describe an unsatisfactory encounter you recently experienced with

(a) a low-contact service provider via an app, chatbot, phone, or email and

(b) a high-contact, face-to-face service provider. What were the key drivers of your dissatisfaction with these encounters? In each instance, what could the service provider have done to improve the service?

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For answer-question

Essentials Of Services Marketing

ISBN: 9781292425191

4th Edition

Authors: Jochen Wirtz

See More Books

Question Posted: Feb 03, 2024 12:01 PM

See More Questions

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
Question 3 The price of an equity is RM5. Call and put options are available for this equity. The maturity of the options is at time Y. The stock price will change 3 times until maturity. The chance...
Tia is discussing with Rory and Leigh the risks they identified and how this information will be used in the audit risk model. Tia comments, The audit risk model provides us with a guide for our...
Peabody Coal acquired the mineral rights to a tract of land containing coal deposits. Total costs of acquisition, exploration, development were $1,200,000 and an ARO of $300,000 was recorded. The...
Suppose that we have a multiprogrammed computer in which each job has identical characteristics. In one computation period, T, for a job, half the time is spent in I/O and the other half in processor...
On March 1, 2023, Sealy Sundries sold its 5-year, 1,000 face value, 9% bonds dated March 1, 2023, at an effective annual interest rate (yield) of 11%. Interest is payable semiannually, and the first...
What are some indicators that a digital device has been infected?
Annie Zhao is using attributes sampling in testing controls over sales transactions. She is testing five attributes related to sales invoices using an ARO of 5% (confidence level of 95%), and zero...
A string has a mass of 6.80 g, is 84.0 cm long, and has a tension of 46.0 N. If you wish to generate a wave of frequency 440.0 Hz and amplitude 0.550 mm, how much power must you supply to the string?...
How would you define excellent service quality for an enquiry/information service provided by your cell phone or electricity service provider? Call a service organization, go through a service...
How can a firm implement principles from perceived control theory in a service encounter? Apply it to one face-to-face and one online encounter of your own choosing.
(a) Show that the charge density of a point quadrupole is (r) = Q ij i j (r r 0 ). (b) Show that the force on a point quadrupole in a field E(r) is Q ij i j E(r 0 ). (c) Show that the torque on...
Perform run tests to check for nonrandomness in process output.
Explain how control charts are used to monitor a process and the concepts that underlie their use.
Electrolysis of NaCl is used to manufacture NaOH, Cl2, and H2. Answer the following questions: (a) Determine the overall reaction and each half-cell reaction. (b) Write the process in terms of...
Describe the master scheduling process and explain its importance.
Disaggregate an aggregate plan.
Accounting for Credit Card Sales On July 20, Wolverine presents credit card drafts to its bank in the amount of $10,000; the collection charge is 4%. Identify and analyze the transaction on...
If the annual fixed costs are 54,000 dinars, the occupation expense represents 20%, the contribution margin is 25%, and the unit selling price is 40 dinars. Required: Calculate the closing point of...
Franco Welles, sales manager for Nanek, Inc., is trying to decide whether to pay a sales rep for a new territory with straight commission or a combination plan. He wants to evaluate possible plansto...
Discuss the relation of advertising objectives to marketing strategy planning and the kinds of advertising actually needed. Illustrate.
List several media that might be effective for reaching consumers in a developing nation with low per capita income and a high level of illiteracy. Briefly discuss the limitations and advantages of...
An owner wants to always know the number of units in inventory. What inventory system should the owner use?
A physician submits a claim for three different procedures, and all but the first one are denied. What could a coder advise to get all procedures paid?
Your grandmother just gave you $6,000 You'd like to see what it might grow to if you invest it a. Calculate the future value of $6,000, given that it will be invested for 5 years at an annual...

Describe an unsatisfactory encounter you recently experienced with (a) a low-contact service provider via an app, chatbot,

Question:

Step by Step Answer:

Essentials Of Services Marketing

Students also viewed these Business questions