If a customer who is clearly at fault requests an adjustment and your company doesnt have a

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If a customer who is clearly at fault requests an adjustment and your company doesn’t have a clear policy for this situation, you should

a. ignore the request; the customer is clearly wasting your time.

b. carefully weigh the cost of complying with the request against the cost of denying it and then decide how to respond based on the overall impact on your company.

c. always agree to such requests because unhappy customers spread bad publicity about a company.

d. suggest in a firm but professional tone that the customer take their business elsewhere in the future.

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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Question Posted: Feb 01, 2024 02:00 AM

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If a customer who is clearly at fault requests an adjustment and your company doesnt have a

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Excellence In Business Communication

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