Which of the following is not among the recommended elements to include in your message if you

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Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint?

a. An acknowledgment that you received the customer’s claim or complaint

b. An expression of sympathy for the inconvenience or loss the customer has experienced

c. An explanation of how you will resolve the situation

d. Complete contact information for your corporate legal staff

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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Question Posted: Feb 01, 2024 02:00 AM

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Which of the following is not among the recommended elements to include in your message if you

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Excellence In Business Communication

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