What is the difference between customer value and customer satisfaction? How are these related to building relationships?
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What is the difference between customer value and customer satisfaction? How are these related to building relationships?
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Customer value is the ratio of benefits to the sacrific...View the full answer
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Related Book For
The Future of Business
ISBN: 978-0176570255
5th edition
Authors: Norm Althouse, Laura Allan, Christopher Hartt
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