1. Do you feel this problem was or was not preventable? Why?
2. What POM inspection deficiencies are apparent from this guest’s negative online review?
3. What POM training deficiencies are apparent from this guest’s negative online review?
4. What specific steps would you take to ensure this problem does not occur again in the future?

“Yes, I saw the review on TripRater.com that you forwarded to me,” said George Grate, chief engineer at the Luxor Suites Resort. “It was not good.” Debbie Lauren, the resort’s GM had to agree. Adam, a recent guest, had posted comments on the TripRater social media site that complained about the hotel’s pool.
The guest claimed the pool water was very cloudy and that beach sand and debris littered the bottom of the pool during both days of his stay. “This is the third complaint this month,” said Debbie. “What’s going on George?”
“Well,” said George, “I looked back at the calendar and Jon in our department called in sick the two days that the guest was here. You know our pool system is complicated. Jon is the only one of my staff members who really knows how to monitor the chemical levels in it. I guess the heavy use we got prior to this guest’s stay affected the pool’s chemical levels, and we did not get them adjusted in time to keep the pool water sparkling. I asked Kevin to vacuum the pool when I found out Jon called in sick but he didn’t do a very good job. That’s what happened. I’m sorry.”