1. Since the ski resort is large, it likely has an HR department. Is it possible that these specialists are not aware of their property’s problems with orientation programs? If they are, what are reasons they might not be more proactive in addressing issues? If they are not, what changes in the property’s communication network might be appropriate?

a. Failure to convince upper-level managers about the importance of these programs
b. A large turnover of employees requiring significant time being required for orientation that cannot be in improvement efforts
c. A lack of time, including resources to develop and implement orientation activities
2. What, if any, role should HR resources personnel play in advising (improving) the orientation program? What should be the role, if any, of top-level managers?