1. What impact, if any, do you think inadequate orientation programs have on employee retention rates?

2. How might you, as a department manager, better determine how the quality of new employee orientation impacts the property’s turnover rates?

3. Assume you could prove a positive relationship between effective orientation programs and improved employee retention, and that it was cost-effective to improve the orientation program. What are potential responses of higher-level officials at this resort to this information?