1. What is the communication problem that appears to cause Ralph and Lorine to feel as they...

Question:

1. What is the “communication problem” that appears to cause Ralph and Lorine to feel as they do?
2. If you were Ralph’s and Lorine’s manager, how would you seek their cooperation in revising job descriptions?

3. What suggestions can you make to assure the job description revision process is “practical?”

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1 Ralph and Lorines manager may have unilaterally informed them about the new job descriptions project without any advance notice and without consideration of time management priorities that would enable this project to be undertaken at the same time that all other current work responsibilities had to be addressed While not explained in the situation just described Ralphs manager may have a history of making assignments that are not wellthoughtout that have not been successful and that have not involved any input from Ralph that might make this project more successful In effect and interestingly Ralphs supervisor may be thinking about his or her employees in the same way Ralph was thinking about them in the HR Management Issues 61 case in this chapter 2 Ralph and Lorines manager could use several tactics to better ensure their cooperation in the new project Examples include explaining the problems that are now occurring with outofdate job descriptions and perhaps most importantly noting how the new project results would address these problems The manager could have asked employees including Ralph and Lorine for their advice about mechanics required for the project how long it might take and what roles each staff member might play when the project was implemented If these and related tactics were used there might be significantly less resistance to change and the final outcome of the project might be more successful 3 The job description revision process most practical Some tactics might include seeking employee input to determine reasonable completion schedules and estimated times that each staff member will spend on the project As noted above employee input about the mechanics of the project will likewise be helpful because employees will understand operating procedures that will be affected as the project is implemented The manager must consider ...View the full answer

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Muhammad Umair

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