This question allows students to contrast the goals of managers and workers in a hospitality organization. In some cases the goals will be identical. Examples include a desire for fair treatment, equitable pay, and rewarding work. In other cases, the goals may be different. For example, managers mightseek greater career advancement than do some hourly employees.

While this question specifically addresses Employee Assistance Programs, issues related to employee benefit packages and even compensation packages are often areas in which management and hourly workers may hold different views regarding the importance and value of specific package components.