1. London Heathrow Airport Launches BI and Machine Learning to Improve Airfield Management, Predict Passenger Flow and Transform Airport Security Why did London Heathrow need to move up from Excel to a business intelligence platform?

2. What are the benefits that London Heathrow passengers experienced as a result of the new approach to data analytics?

3. Describe one specific way in which machine learning improved London Heathrow operations.

4. What was the biggest challenge that CIO Birrell faced in deploying BI and machine learning at London Heathrow?