Refer to Exhibit 12.1, What Do the Best Leaders Do, and engage in the exercise suggested in the text using groups or organizations you are familiar with.

Exhibit 12.1

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1. Challenge the process. They challenge conventional beliefs and practices, and they create constructive change. 2. Inspire a shared vision. They appeal to people's values and motivate them to care about an important mission. 3. Enable others to act. They give people access to information and give them the power to perform to their full potential. 4. Model the way. They don't just tell people what to do-they are living examples of the ideals they believe in. 5. Encourage the heart. They show appreciation, provide rewards, and use various approaches to motivate people in positive ways.