The following questionnaire consists of managerial behaviours that promote empowerment. Think of any work experience you have had – even a short-term, vacation or part-time job. How frequently did your manager do each of the following? Please mark the response that best describes the manager’s behaviour.

a. If this was not a permanent, full-time position, to what extent do you think this influenced your manager’s behaviour towards you?

b. How did your experience compare with the manager’s behaviour to other members of staff in the same department/section?

c. How would you describe the manager’s general belief in, and approach to, empowerment? And what was your perception of the manager’s overall effectiveness?

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My Manager 1 Lets me do my job without interfering 2 Makes an effort to locate and remove barriers that reduce efficiency 3 Encourages all of us to work as a team 4 Clearly defines what is expected of me 5 Provides me with honest feedback on my performance 6 Openly recognises work well done 7 Keeps me focused on customer needs 8 Encourages me to monitor my own efforts 9 Makes sure I have the training I need to do my job 10 Allows me to make decisions about my own work 11 Listens to me before making decisions affecting my area Very Very infrequently Infrequently Sometimes Frequently frequently □ロロ ooooooo || □□□ □□ || 1 ooo ooo fooooooo 11 □□□□ | ooo