The CEO of Sands Corporation has called a meeting of four managers, all of whom have lodged some of the complaints noted in the case, and four members of the HR department (the director and three specialists). The instructor or a student acts as the CEO in that meeting. The exercise is carried out as follows: 

(a) Each side presents its case, with the CEO acting as moderator, 

(b) The two groups then try to agree on how Sands’ HR department and managers can develop a closer working relationship in the future. The two groups and the CEO may conduct this exercise in separate groups or in front of the classroom.