Tremblor Airlines measured their numbers of lost bags in one month and found that they had lost
Question:
Tremblor Airlines measured their numbers of lost bags in one month and found that they had lost 150 bags for 10,000 customers. If the average number of bags per customer is 1.3, how many errors per million opportunities (epmo) does this represent? The worldwide rate of baggage mishandling reported by SITA (Société Internationale de Télé-communications Aéronautiques) in 2011 was 12.07 per 1,000 passengers. If the average number of checked bags per passenger is assumed to be 1.3, how many errors per million opportunities (epmo) does this represent? How does this compare with the rate for Tremblor—better or worse?
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To calculate the errors per million opportunities epmo we need to determine the number of errors per opportunity and then convert it to a per million ...View the full answer
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Related Book For 
An Introduction To Six Sigma And Process Improvement
ISBN: 9781133604587
2nd Edition
Authors: James R. Evans, William M. Lindsay
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