An Air Canada gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an
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An Air Canada gate agent, Chip Gilliken, gives out seat assignments to ticketed passengers. He takes an average of 50 seconds per passenger and is rated 110% in performance. How long should a typical agent be expected to take to make seat assignments?
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Related Book For
Operations Management Sustainability and Supply Chain Management
ISBN: 978-0133764345
2nd Canadian edition
Authors: Jay Heizer, Barry Render, Paul Griffin
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