The Kano model classifies needs into three categories. Which of the following is not a category in
Question:
The Kano model classifies needs into three categories. Which of the following is not a category in the Kano model?
a. Performance needs
b. Delighters
c. Must-haves
d. Important needs
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ISBN: 9781260547610
2nd International Edition
Authors: Gerard Cachon, Christian Terwiesch
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