Think back to the last product or service failure that caused you some degree of inconvenience. Draw
Question:
Think back to the last product or service failure that caused you some degree of inconvenience. Draw a cause-effect diagram that identifies all the main causes of why the failure could have occurred. Try to identify the frequency with which such causes happen. This could be done by talking with the staff of the operation that provided the service. Draw a Pareto diagram that indicates the relative frequency of each cause of failure. Suggest ways in which the operation could reduce the chances of failure.
Step by Step Answer:
Related Book For
Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
Question Posted: