Imagine that you are the manager of a restaurant with the business strategy of providing high-quality meals and customer service while charging a premium price. Employees are expected to be knowledgeable about the food and wine, attentive to diners’ needs, and professional while working collaboratively with each other to provide the best possible customer experience. Employees are paid an above-market base wage and all tips are shared equitably among the staff. You want to create a recognition program to better motivate employees to work collaboratively, maximize sales, and provide the best possible customer experience. What low- or no-cost recognition program will you implement? Now imagine that you are the manager of a fast casual restaurant with the strategy of providing good-quality food to customers as cheaply as possible and as quickly as possible. Employees are expected to work efficiently in fulfilling orders and meeting customers’ needs. Employees are paid a market wage and rarely receive tips. As a result, turnover is higher than you would like and needing to continually train new hires decreases the restaurant’s efficiency. You want to create a recognition program to better motivate employees to work quickly and accurately and to stay with the restaurant for a longer period of time. What low- or no-cost recognition program will you implement?