The customer has just attended the weekly staff meeting for the infrastructure project and has stated that
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The customer has just attended the weekly staff meeting for the infrastructure project and has stated that the market is changing for the product being created. As a result of this, the customer has requested a significant change to the project. The project is 85 percent complete. What does the project manager do?
a. Tell the customer the project is too close to being complete to integrate the change.
b. Evaluate the impact to the project and let the customer know the options and impact of the change.
c. Ignore the customer, hoping the change will disappear.
d. Make the new work a new project and release the project as is to the market.
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