Using the communication theory model (or schedule) show graphically how information is communicated on your projects.

Communication theory

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The purpose of a project communication system is to transfer information from one team mem- ber to another. The basic communication model was developed in the 1940s by Bell Telephone in America. Bell was focusing on the process of communicating by voice over its telephone system and how to resolve some of the problems people were experiencing at the time. Communication is essentially the interpersonal process of sending and receiving messages and information. The key components of the communication process are shown in Figure 21.1. They include the sender who encodes and sends (transmits) the message, and the receiver who decodes and interprets the message. The receiver then feeds back a response to the sender and closes the loop. The communication model focuses on each element of the process to identify what should happen and to prevent misunderstanding. Sender: The sender is the originator of the message and the starting point of the communication cycle. The sender will have a purpose to communicate. This might be to request information, send information, ask a question, issue an instruction, encourage team building, marketing, net- working or to make a courtesy call. Encoding: Encoding is the process of converting thoughts, feelings and ideas into 'code or cipher. Although this might sound like espionage, James Bond communicating with MI6, in its broad sense, code and cipher are the words, numbers, phrases and jargon used by people to express themselves, which can sometimes sound like a foreign language. In the project management context there is definitely a project management speak that will have to be learnt.