Your project has been running into a series of unexpected problems, and at the latest project review meeting you calculated that the current schedule performance index was .70, while the cost performance index (CPI) was 1.35.

Now the customer has asked for a scope change that looks to be a significant modification. What should your response be?

a. Alert top management about the pending schedule delays

b. Alert top management about the pending cost overruns

c. Inform the customer that you cannot comply with the requested scope changes

d. Alert top management about the customer’s change request