a. List the advantages of a single customer service center for RR Communications. b. Devise an implementation

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a. List the advantages of a single customer service center for RR Communications.

b. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

c. Is it possible to achieve an enterprise vision with a decentralized IT function?

d. What business and IT problems can be caused by lack of common information and an enterprise IM strategy?

e. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

Related Book For answer-question

Managerial Decision Modeling with Spreadsheets

ISBN: 978-0136115830

3rd edition

Authors: Nagraj Balakrishnan, Barry Render, Jr. Ralph M. Stair

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Posted Date: Oct 09, 2018 06:31 AM

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a. List the advantages of a single customer service center for RR Communications. b. Devise an implementation

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Expert Answer:

a Advantages of single customer service place for RR Communications There are six of them 1 Costing for individual divisional programming and equipment is increasingly while having single focus instit... View the full answer

Managerial Decision Modeling with Spreadsheets

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