A regional manager for a large department store compares customer satisfaction ratings (1, 2, 3 or stars) at three stores, A, B, and C. The accompanying tables show data from 50 customers. Develop a contingency table for these data. What conclusions can be drawn about the store location and customer satisfaction?

Develop a contingency table for these data.

What conclusions can be drawn about the store location and customer satisfaction.?

a. Store B received about 21% of the 3-star ratings while surveying 40% of the customers. Store B seems to have higher customer satisfaction than the other 2 stores.

b. Store C received about 75% of the 4-star ratings while surveying 30% of the customers. Store C seems to have higher customer satisfaction than the other 2 stores.

c. Store A received about 21% of the 3-star ratings while surveying 40% of the customers. Store A seems to have higher customer satisfaction than the other 2 stores.

d. Store A received about 75% of the 4-star ratings while surveying 30% of the customers. Store A seems to have higher customer satisfaction than the other 2 stores.

Transcribed Image Text:

Store B CAB AB CA с A A с CBAB A CB CB A с в с Rating 3 4 2 23 3 2 4 3 3 3 3 2 3 4 2 221 Store BBC B с A A с с A B B B B с с B с Rating 4 1 4 3 2 3 3 3 1 2 1 2 2 4322 4 3 2 2 Store A A B с B B A A A A A с B с B A B Rating 4 2 13 222 2 3 3 3 3 3 4 2 1 1 Rating 1 ICON 2 3 4 Total Store A ☐☐☐ Store B Store C ☐☐☐☐ Total Store B CAB AB CA с A A с CBAB A CB CB A с в с Rating 3 4 2 23 3 2 4 3 3 3 3 2 3 4 2 221 Store BBC B с A A с с A B B B B с с B с Rating 4 1 4 3 2 3 3 3 1 2 1 2 2 4322 4 3 2 2 Store A A B с B B A A A A A с B с B A B Rating 4 2 13 222 2 3 3 3 3 3 4 2 1 1 Rating 1 ICON 2 3 4 Total Store A ☐☐☐ Store B Store C ☐☐☐☐ Total

Answer rating: 100% (QA)

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