Write a paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:

1. What is your perception of the service the operation provides?

2. Discuss the service the operation provides to their customers

3. How do the mission, strategies, goals, and tactics of a company determine the management of the organization's service expectations? Explain.

4. Define three types of service operations. Compare and contrast them. Provide 3 to 5 examples of how service expectations are established within your organization.

Answer rating: 100% (QA)

1 Service operation management is concerned with delivering service to the customer and users of the service It involves comprehending the service needs of the customers in need managing the process o... View the full answer