Question: 1. Develop a 3 point grading rubric (unacceptable, acceptable, excellent) to evaluate answer to the following behavior interview question: A disgruntled customer is returning a

1. Develop a 3 point grading rubric (unacceptable, acceptable, excellent) to evaluate answer to the following behavior interview question: "A disgruntled customer is returning a damaged suit jacket he bought the previous week that he needed for an event that night. He is extremely upset. What do you do"?

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