1. What assumptions might the store manager have made about Mr. Pitts? 2. Given the risk of...
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Question:
1. What assumptions might the store manager have made about Mr. Pitts?
2. Given the risk of retaliation from manage- ment if found out, what factors may have motivated the Black store employees to tell Mr. Pitts that other customers had pro- cessed large checks without hassle?
3. What specific procedures could be imple- mented at stores so that this kind of thing does not occur? 55
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