For each of the following activities, identify whether the costs incurred should be allocate to the...

 

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For each of the following activities, identify whether the costs incurred should be allocate to the category of cost of quality: a. Prevention costs b. Appraisal costs c. Internal failure costs d. External failure costs 1. Customer inquiries about incorrect billing statement 2. Workers check/test their work before allowing it to leave their work area 3. Management carries out a quality system audit 4. Repairing an IPhone 5 under the warranty 5. Issuing a recall of defective product before another customer is injured 6. The organization conducts a survey of customer requirements B) What is the difference between internal and external failure costs? And Give an example for each costs? For each of the following activities, identify whether the costs incurred should be allocate to the category of cost of quality: a. Prevention costs b. Appraisal costs c. Internal failure costs d. External failure costs 1. Customer inquiries about incorrect billing statement 2. Workers check/test their work before allowing it to leave their work area 3. Management carries out a quality system audit 4. Repairing an IPhone 5 under the warranty 5. Issuing a recall of defective product before another customer is injured 6. The organization conducts a survey of customer requirements B) What is the difference between internal and external failure costs? And Give an example for each costs?

Answer rating: 100% (QA)

1 Customer enquireis about incorrect billing External failure cost 2 Workers checking Testing th... View the full answer