2 Identify three sources of information and explain techniques for identifying customer needs and reviewing customer satisfaction
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2 Identify three sources of information and explain techniques for identifying customer needs and reviewing customer satisfaction
3. What are two ways that organizational structure could affect the delivery of customer service? Give a workplace example for each.
4. In 50 words, explain what a customer service standard is? Why are they important? Give a workplace example.
5. Identify four common features of customer service best practice models.
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