4- Listed below are several measures that might be used by a company using the balanced scorecard. Classify each as a measure of the financial, customer, internal business process, or learning and growth dimension. 

a. Cost variances 

b. Number of projects completed on time

c. Number of certified professional employees 

d. Percentage of on-time shipments and deliveries 

e. Number of new stores opened

Answer rating: 100% (QA)

These areas were chosen by Kaplan and Norton because the success of a company is dependent on how it performs financially which is directly related to the companys internal operations how the customer ... View the full answer